New additions in our Summer 18 release:
- Align Sales and Marketing on a Single Platform with Pardot for Lightning (Beta)
- Configure New Options for Salesforce Engage
- Permanently Delete Prospects — for GDPR
https://releasenotes.docs.salesforce.com/en-us/summer18/release-notes
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Two upcoming Salesforce AI-focused webinars:
Salesforce Einstein: Build Smarter Apps with AI: https://www.salesforce.com/form/events/webinars/form-rss/1777848
Omni-Channel and AI – Customer Service Trends: https://www.salesforce.com/form/events/webinars/form-rss/1785961
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Empower agents on the path to customer success with smarter, faster service tools.
https://www.salesforce.com/eu/products/service-cloud/overview/
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Explore all your data from any source, quickly and easily.
See all your data from both internal and external sources in pre-built apps and dashboards. When you find an answer, you can assign a sales task, close a service case, and more, all within the Salesforce ecosystem.
Get smarter and more connected.
Native integration with Salesforce makes it easy to connect right to your Sales Cloud and Service Cloud data. Now you can dynamically explore any information to spot trends and visualize key performance indicators.
Work from any device.
Einstein Analytics was designed mobile-first and optimized for tablet, phone, and watch. Now all your team members can slice and dice data, no matter where they’re working.
Get contextual answers.
Unlock the full power of Salesforce data with our suite of analytics apps. Give your sales and service teams the tools to instantly find the relevant answers that lead to smarter deals and happier customers.
https://www.salesforce.com/uk/products/analytics-cloud/overview/
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Release in a Box is an enablement kit for Admins and User Group leaders who want to prepare and present an introduction to Summer ‘18 to their team, stakeholders, and/or community. Everything you need to deliver a 30-minute presentation on Summer ‘18 is included. With this kit, you can be a Summer ‘18 expert and deliver an in-depth presentation to introduce your company or community to the new functionality available with Summer ‘18.
What is included:
- Powerpoint presentation on key Summer ‘18 features and resources
- Library of short demo videos for each feature
- Feedback survey. Please fill this out! This helps us create more content like this for the Admin community
https://admin.salesforce.com/releaseinabox #ReleaseInaBox
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Total Economic Impact Study on Salesforce Lightning Shows 341 Percent Return on Investment over Three Years
https://www.salesforce.com/company/news-press/press-releases/2018/06/180607-b/
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… and why is it a big deal?
Mulesoft, now part of the Salesforce.com family…
https://www.mulesoft.com/press-center/salesforce-acquisition
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Sell faster with everything you need on one screen.
Easily follow up on leads, identify key contacts, and more. See an easy, customizable view of of all your sales details in Lightning, the latest version of Salesforce.
Spend less time in spreadsheets and more time selling.
Track emails, calls, and meetings automatically with Einstein Activity Capture. Collect and sync key info right from your inbox.
Close deals fast — at the office or on the road.
With Salesforce, speed, intelligence, and personalization doesn’t stop at the desktop. Access and update your data anytime with the Salesforce mobile app.
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“Your Strategic Plans Probably Aren’t Strategic, or Even Plans”
….by Graham Kenny, managing director of Strategic Factors, a Sydney-based consultancy that specializes in strategic planning and performance measurement.
https://hbr.org/2018/04/your-strategic-plans-probably-arent-strategic-or-even-plans
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Business Productivity 