Posted in General on July 27, 2015| Leave a Comment »
“Gartner has identified a crucial tension in the proliferating demands on IT and prescribed a model to enable IT to respond to them with what it calls bimodal IT, a combination of old-style and modern IT practices. However, setting up two organizations won’t necessarily resolve the tension, and may, in fact, exacerbate it.”
By Bernard Golden
Posted in General on July 19, 2015| Leave a Comment »
“The salesforce service console ,dashboard-like interface reduces clicking and scrolling so that you can quickly find, update, or create records. Using a console one can easily access data and features you use most. For example, support agents can use multiple applications at once and keep the context of cases as priorities change. Sales reps can immediately contact leads, assess companies, identify key contacts, and access sales intelligence. Your customer support team is allowed to be more active with salesforce service cloud ”
Amritansh Trivedi
Certified salesforce.com developer based in the NCR area. Working on complex force.com applications in wealth management/banking domain.
http://www.mirketa.com/blog/2015/07/15/salesforce-service-cloud-console-guide/
Posted in General on July 5, 2015| Leave a Comment »
With the proliferation of SaaS and other web-based applications, identity management is becoming a major concern for businesses. Just think about the number of usernames and password you regularly type each day. You probably log into your company’s network, portal, webmail, benefits system, Google Apps, bespoke applications and of course Force.com applications. Now multiply this by the number of users in your company and think about the support and security implications. You need dedicated resources to manage your identity store, respond to password reset requests, provision new users for each system and deactivate users that no longer need access. Just think of the number of man hours you could save if you could eliminate 25-50% of your passwords and their associated costs!
Implementing a Single Sign-On (SSO) infrastructure enables users to sign in once and have access to all authorized resources. In this article, we’ll look at the different methods of implementing SSO with Force.com, how to set up your own open source identity management system for federated authentication using SAML 2, and how to configure the Force.com platform to utilize your new identify provider. We’ll also provide some troubleshooting techniques and outline some best practices to help you avoid common roadblocks, getting you up and running fast.
https://developer.salesforce.com/page/Single_Sign-On_with_SAML_on_Force.com
Business Productivity 